A Starlight Limos
FAQ
Q. What happens if my plane is
early or late arriving?
A Starlight Limos updates all
flight arrival times and we
arrive when your plane lands, no
matter whether you arrive late
or early provided we have a
correct flight number.
Q. How much time do I have to
meet the Chauffeur on my Airport
Transfer Reservation?
A Starlight Limos provides 30
minutes (45 minutes for Intl.
Arrivals requiring customs
clearance) of free wait time on
each Airport Arrival Transfer
for you to deplane and pick-up
your luggage. If you do not meet
your Chauffeur or call us within
30 minutes (45 minutes for Intl.
Arrivals) of your plane landing
we will consider you a "no-show"
and you will be charged in full
for the reservation.
Q. Can I instruct the
Chauffeur to take a scenic route
to my hotel from the Airport?
A Starlight Limos Airport
Transfer rates are based on a
point to point transfer and your
Chauffeur is instructed to use
the most direct route for
expediency. If, you would prefer
the Chauffeur use a specific
route our hourly rates and
minimums will apply, plus
applicable fees/taxes and
gratuity.
Q. Is the Limousine bar
stocked with beverages?
No, the bars are not stocked;
however, glasses and ice can be
provided upon request; and
depending upon your reservation,
we will provide additional
pricing and accommodate certain
requests.
Q. Where do I meet my
Chauffeur for pick-up?
Each pick-up location is
different. Airport pick-up
locations are listed on the
Rates Page and we confirm all
other pick-up locations at
Reservation placement.
Q. What is your Cancellation
Policy?
Cancellations are accepted by
phone only.
U.S. & CDN Airport Arrivals &
Departure Transfers: A Starlight
Limos requires that cancels be
received no less than 8 hours
prior to p/up time. Roundtrip
Orders must be cancelled as 2
separate orders
U.S. & CDN Hourly Charters,
Packages, Specials & Tours: A
Starlight Limos requires that
cancels be received no less than
48 hours prior to p/up time.
Intl. Reservations (Outside
US/Canada): A Starlight Limos
requires that cancellations be
received; no less than 72 hours
prior to p/up time. Roundtrip
orders must be cancelled as 2
separate orders
If you fail to cancel by the
prescribed time frames prior to
your p/up time you will be
charged in full for the order. A
$10 admin fee is charged per
order on cancels that are
cancelled by the prescribed time
frame for processing (Admin Fee
n/a for Corp. Acct s).
All Deposits are non-refundable;
even if you cancel w/in
prescribed time frames. The
balance in full will be due
should you fail to cancel by
prescribed time frame or no-show
at p/up. If you cancel by the
prescribed time frame the
balance is waived
Q. What is your Change
Policy?
A Starlight Limos requires that
all changes be received by phone
(changes cannot be made with
drivers) at least 3 hours prior
to p/up for US/CDN Orders; 6
Hours for Intl. Orders & are
subject to availability. If, a
change cannot be accommodated &
results in a cancellation you
will be charged in full for the
order. Reductions in the amount
of time or vehicle size ordered
are NOT permitted once an order
is confirmed. Tours, Specials
and Package Orders are NOT
permitted to be changed to
standard hourly reservations
once confirmed.
Q. When is my credit card
charged?
A Starlight Limos will charge
your credit card 48 hours prior
to the scheduled pick-up time.
However, the cardholder is
required to present the credit
card provides at booking to the
Driver at pick-up; with the
Voucher confirmation; unless a
3rd party authorization or
Corporate Account has been
approved and all documentation
has been received by A Starlight
Limos prior to confirmation of
order.
Q. Can I pay for the
reservation in Cash instead of
using the credit card that was
provided when I made the
reservation?
A Starlight Limos Chauffeurs do
not carry cash, due to safety
concerns, and we require that
you provide the credit card for
imprint as all charges,
including gratuities are billed
to your credit card or corporate
account. Credit Cards are
charged 48 hours prior to p/up
time. A Starlight Limos
Chauffeurs do not collect
charges in cash. Please be aware
if a cash payment is given to
Chauffeur it will be considered
an addl. gratuity & cannot, by
labor law, be recovered from
Chauffeur.
All Rates are subject to audit
after order completion; to
include actual tolls, parking
fees, addl. stops & time
allotted, etc. Hourly jobs are
billed the number of hours you
ordered the vehicle for; then in
½ hour (1 hour for
Buses/Coaches) increments
thereafter. Minimum posted
number of hours; is only the
minimum number of hours we will
accept an order for not what you
will be billed for.
Q. Is it possible to place,
change or cancel a reservation
with my Chauffeur?
A Starlight Limos requires that
all changes, confirmations and
cancellations be called into our
dispatch center at 954-326-6037
Q. If, I place a reservation
for 8 hours, but after pick-up I
realize I require less time;
will I be charged for the full 8
hours?
Yes, Hourly orders are billed
the number of hours you ordered
the vehicle for; then in ½ hour
(1 hour for Buses/Coaches)
increments thereafter. Minimum
posted number of hours; is only
the minimum number of hours we
will accept an order for not
what you will be billed for.
Q. How far in advance should
I place my reservation?
Availability changes daily and
we suggest you place reservation
as soon as you have firm travel
dates and times. |